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Major Benefits Of Using SalesForce

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As we all know SalesForce is one of the largest cloud platform CRM provider in the world which benefits business in number of ways thereby maintaining healthy relationship with your customer and also helps you to be ahead with your compeditiors .

When it comes to salesforce subscription , there are sets of benefits that comes preloaded in CRM . Let’s quickly look at some of the major benefits of salesforce :

#Storing Customer Information

One of the biggest advantage of using Salesforce is storing customer data on the cloud which is easy to be accessible anytime . When we are using salesforce , you will be able to access customer name , number , contact , task , events , previous follow up , their needs and more all at one place .
This gives your team couple of benefits . The very first benefit benefit being it will help you to track all the information as needed to keep your customer profile in organised way . The best things is that you will have the access of all the information needed under one common roof. These information can be easily accessible , and you will need not necessarily be worried if someone goes on a vacation , as all the information is stores on a cloud server , thereby eliminating any gaps that could have in your customer support model .
The other best thing is the information can be updated by an excel sheet in a more responsive and convenient way .

# Planning Of Accounting

As we have discussed in above paragraphs that all the customer information can just a click away . This approach helps your company employee to keep an eye on the track records , making connection with the clients , and defining plans according to past records for better results . Salesforce also facilitates an option to create a to do list and your employee can use lists to stay organised throughout a day .
Along with creating reminder you can also set reminder or assign any other employee c for taking the follow up with the clients , in case of non availability thus minimising the communication gap and helps in building stronger relationship .

# Time Management

With detailed customer information and allocation of resources at your disposal , you will actually take awesome time management benefit . For any service industry , time is money and assigned task must be completed within allotted time in order to get customer satisfaction and help build better business relationship .
Salesforce collect all the information needed and then priortize work for the client which needs to be completed according to the set deadlines .  Build in calendar tools aids visualising the complete schedule fo a day , week or a month so that you will be able to know what you have to perform today and how much time is allotted to you for the completion of the task .\

# Team Collaboration

Salesforce strengthen team collaboration and easy communication between different departments . The “Chatter” feature in salesforce helps individual as well as groups to chat about anythings they want . Chatter also addition of different team members to accounts and opportunity that really needs priortize  attention , can mark calendars for leads follow up which can finally leads to leads closure .

# Accessibility

The best things that Salesforce facilitates is it is totally based on cloud platform , which can be accessed through internet access . Salesforce also facilitates mobile app which helps you to stay ahead always by connecting your team on the go on round clock . This makes the Salesforce CRM handy for business owner as well as marketing guy who may be travelling .

Winklix offers all of these benefits and much more

Winklix is leading salesforce consultant which offers marketing automation software  . As one of the top notch agency for bundle of your salesforce needs – you can contact us today to start laying out marketing strategy for your company .
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How To Regularise Sales Process Through SalesForce

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None of the product can find their own customers until and unless it has been promoted well . With technology becoming more and more smarter and customers are becoming sophisticated , business should also take technological advantage of the recent innovations .This article is all about how a CRM implementation in the organisation can organise the sales process in organised manner using Salesforce Sales Cloud drawing salesforce consulting experience .

Lead Qualification And Assessment

When it comes to lead qualification , it plays an important part in lead conversion process . Gathering customer data and taking regular follows ups play a important role in lead conversation . In this regard the importance of CRM tool is very hard to overestimate .

  • Salesforce sales cloud helps creating customer data , tracking of important customer together with regular follow ups . Their artificial intelligence report will help you better understand which customer conversion rate is higher and you can start dealing with more effectiveness . As the same time , it saves the sales reps time as all data is present in centralised database and saves time which may gets consumed in copying and pasting from different documents or searching for different data which are stored in silos .
  • Data gathering and analysing from social media aids sales reps to focus on the most important leads rather than wasting time on the leads which will never gets converted as per their social records . As the same time sales reps will get to know the prospectus and desired expectation of the leads thus helping them to understand their customer in more effective way .
  • Einstein lead scoring is a tool for prioritising leads on the basis of sales readiness . This is calculated on the basis of the interest a lead shown in your business . It uses the tool of machine learning and data science to discover lead conversion pattern and priories the leads to be focused on first .

Also Read : SalesForce Einstein Api Tutorial

Proposal

Making a proposal for your customer without having a Depp knowledge of their requirement is like running in a dark . It is the most common mistake that any business does is absence of customer data , customer might be in need os some other product , and business give other things as not required by customer leading to failure .

  • SalesForce Sales Cloud functionality has an inbuilt functionality for creation of proposal as well . A sales reps can make customise quotation as salesforce keeps the data right from beginning and will help you determine which product suits best for that particular lead , thus contributing to positive customer experience .
  • Salesforce allows quotes from opportunity and its product and then each opportunity can have end number of quotes in relation to synced with opportunity . In SalesForce , your sales reps can create different quotes offering different combination of products , quantities and discounts on the basis of which customer can take effective decision .
  • Creating opportunity team in Salesforce Sales Cloud will help the marketing department to tailored the needs of complex proposal making by consulting with the engineering department , thus making the complex proposal easier to make .
  • Cross questioning of customer at the time of making the proposal for customer is also facilitated by SalesForce .

Handling Objections

No sales can go on a straight peak line . In reality the majority of sales go hand in hand with objection . Some of the common types of problem and the variety of solution offered by Salesforce is discussed below :

  • Need :Umm … It might be the case that a customer may not be in need of your product , which can be true in various aspects but at that time your sales reps can come down by communicating pros of solutions they offer and how it can actually benefit them by adopting the same  . SalesForce also provides for showcase of products together with its benefits and capabilities .
  • Budget : When it comes to budget of the lead , it is one of the hardest decision which must be taken care of . Is this respect a sales representative can provide the prospectus budget with best features offering . A SalesForce always proven as a  helping hand by giving you a 360 view of the customer gaining a better understanding of their preferences .
  • Time : A hard and fast rule of ” Buy now or you will regret the offer ” always proven to be effective . The best way to convert the leads is to be in contact with them at regular intervals . SalesForce allows to fix a schedule to make a contact with the leads as and when stated thereby reminding the sales rep to contact one account to another .

Follow-Up

Having your sales lead closed does not mean having a job done . In fact it is just the beginning of new fruitful relationship with customer which will be gained on the basis of trust , provided you manage to maintain thew healthy relationship with clients .

Salesforce cloud facilitates the add on functionality of taking follow up with the clients on the due dates and making friendly reminder if client has not been contacted yet . At the same time sales reps can schedule meeting and see responses of meeting on Salesforce classic and SalesForce mobile app. SalesForce shows events and reminders on a single reminder window and can be personalised as per the needs .

In SalesForce it does not matter when the lead is converted into deal or not , if it is converted then it will take the regular follow up , but even if it is not converted into deal , it keep the track record of the lead and keep sending them promotion offers and mails in order to continuously engage with the lead , with a hope that it might be converted into deal later on .

Understanding Competition

Understanding what your competitors are offering and how you can actually take advance by offering your customer a eye catchy offer can act as a helping hand in maintaining competitive edge and always be a step ahead of your competitor . Some of the ways in which you can see a eye on your competitors are :
  • Reviewing how your competitors are reaching customer
  • Quickly checking out of competitor website .
  • Offering better pricing and offer than competitor .
  • Buying and enquiring of product directly from competitor .
  • Following competitor on social media .
SalesForce has a competitor module which helps you to track competitors by listing the name of the competitors . Creating a pick list of competitors and keeping a strong eye on the same can benefit you in numerous of ways . This will help sales reps to get the overview of the pricing offered by competitors to customer and sales reps can deal with customer accordingly by offer them great offer on the same product . At the same time sales reps can also get to know about advantage , weakness and other things of competitor.

In A Nutshell

Boosting your sales requires investing in right tool and smart technology . SalesForce cloud has the full potential to manage the whole sales process till the closure of the deal . In case you are looking for customised solution for your different sales stages , you may hire a salesforce consultant to customise the salesforce as per your need so that you can take the full benefit of the same .
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Benefits Of SalesForce Integration With ERP And Its FruitFul Cases

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It is an known fact that almost 50 % of the sales go to vendor who had responded first . Any delay or disruptions in sales response will unfortunately cost you more , as you loose your customer by then . This is the main reason why company is using Salesforce to eliminate barrier between sales response and business opportunities .

Since SalesForce integration with other system is one of the most easiest job with the help of good SalesForce consultant , we have decided to prepare article describing the most common integration cases .Let’s start with SalesForce to ERP integration and explore how it can benefit for your employees .

Useful Cases Of SalesForce Integration To ERP Integration

1) Account And Contact Information :

We tend to use both SalesForce and ERP system to store the same customer data at 2 places . While SalesForce focuses in sales and leads data while ERP focuses on billing information . The end to end solution of thing problem can be solved by integrating ERP system with Salesforce CRM . At first you can transfer customer information from your ERP system to SalesForce and then can configure a two way system . After that you can synchronise data between both platform rather than updating both the platform separately .

2) Invoice And Payment History :

Whenever accounting department raise a new invoice for customer or have updated the payment done by customer in ERP system , it must also be reflected in SalesForce so that your sales and accounting team can provide them discount and get possible measures to recollect debts .

3) Quote And Order Management

One of the difficultest task for the companies is to provide accurate quotes . In case you are looking for a solution of integrating proposal  ( created in CRM ) with actual orders ( Processed in ERP ) , you will necessarily need to integrate both the system to work simultaneously . Such integration will improve your sales reps and customer to get updates regularly .

4) Inventory Data

The inventory data which is usually stored in ERP must have to be integrated with SalesForce CRM so that sales person can check the actual availability of stock and then can give customers the correct shipping date for products .

5) Product And Price Books

Guess if your all product prices are stored in ERP system , but is not showing to sales department in salesforce CRM . Then how your sales team will be able to see the prices of it and can quote the same to customers ? You will need to integrate your ERP system with the CRM in order to get the product list with prices . This is also helpful in case you are selling products who’s price are continuously fluctuating . The ERP system can be easily integrated with salesforce price books and product module to get regular update about prices and stocks to your sales team .

Why Go For SalesForce Integration With ERP ?

The chain gets smoother and thus ease on the working and selling process if the ERP gets integrated with SalesForce CRM . Which this integration you may get the following benefits :
  • Deal faster with customer
  • Get accurate data
  • Enhance customer service .
  • Increase data accuracy .
  • Automate data management task

Integration Options

SalesForce has deep relationship with world’s largest ERP vendors namely SAP and Oracle . Oracle has created marketplace for ” cloud adapters “ or you can say pre built integration kit which helps integration with SalesForce and Oracle ERP system and customisation as required can also be availed . In case you are planning to use a less popular ERP ,  then SalesForce gives the API’s for pre integration , which can be used for custom integration with Salesforce.com and other systems .
Any of the SalesForce Consultant might advice you to specify your integration needs before launching any of the projects  . If you are planning to transfer data from CRM to your ERP system then it is a little complex and time consuming process and hence requires SalesForce consultant help !

Conclusion

It might have been cleared in your mind now that integration of CRM with your ERP system brings on many benefits for your organisation , the only thing you need to do is priotize the list which need to be synchronised with the system first and them can start implementing the same . In case you are looking for some expert advice , you can contact Winklix – SalesForce CRM consultant in New York And India .