Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) are awesome to handle all the organisation needs , and even gots better integrated . Let’s have a look at both of the software packages that can be proven beneficial for business .
Get The ROI As Desired
The very first thing that any business owner is looking for is Return on Investment (ROI) . Integrating ERP and CRM in any organisation will defiantly increase the ROI as it efficiency manage the gap between employees and internal management together with customer management . This solution streamline difference between various department so that every department can work efficiently without any communication gap , and hence increasing productivity , sales and profit of the organisation .
Data All Stores Centrally
Wouldn’t it be great when your sales team can access the data of your billing and accounts department ? It is all possible because of centralised database in CRM and ERP system , thereby saving your response time and energy .
Centralised database also reduced duplicate entry . It means as soon as you enter the information in CRM system , it will automatically be integrated into ERP system immediately and vice a versa , thus keeping all department on same phase without any miscommunication .
Reduce Training And IT Cost
Using easy to use fully integrated ERP and CRM solution can always be proven smart choice for any organisation . The very first thing it saves is employees time , which can be used more productively somewhere else . At the same time , all employees will be trained under one common system .
While implementing any software solution in the organisation , the main thing which matter it IT department cost . By integrating with the software package from mass scale of vendors like SalesForce CRM or SAP ERP , any company don’t have to worry about integration process as they are already ready to use , thus saving development and testing time which will be occurred once they make it for scratch .
Also Read: How To Choose The Best CRM Software
Order And Quote Management
A well integrated ERP and CRM software facilitate employees to get to know what’s happening in the organisation . For instance the backend department and the account department will automatically get the information about the new order taking place through sales department . Also customer and employees will able to see the progress of their projects , and any points can be discussed with the customer directly .
For companies who are just trying to bridge the gap between different department , some integrate CRM and ERP solution can really do some wonder for them as it brings all department together .
All United Powerful Support Team
A customer can get all the support tickets solved across different departments from one place rather can communicating with each and every department individually .
When two different software packages are to be implemented there might come lot of hurdles and complexity that may come along on the path . If you are interested in integrating ERP and CRM solution together , then fortunately you are at right place , contact Winklix to make it happen for your business .