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Help Desk Software : How Actually Is Customer Getting Benefit Out Of It

helpdesk software solution

Customer satisfaction is first and foremost priority in building a good relationship with customers . So in order to maintain stronger relationship and business treats its customer as a king . One of the quickest and best way to satisfy the customer is quickly addressing their concern and queries upto their satisfying level .

Help Desk software facilitates receiving , logging and allocating tech issues to the relevant department in the organisation with ease . So if we are considering the end point , customer will get their issue solved with the help of right techie person of required department  who has been allocated by automatic ticketing system . The presence of ticketing component allows raising , tracking and allocating of ticket together with keeping a track of the resolution in timely manner .

In order to achieve all these things , company can choose help desk software that best suits their needs . Some of the types of Help Desk software are :

  • Ready-made solutions which are already experts in handling customers like Freshdesk .Such solutions are less expensive as they come on the basis of monthly subscription but at the same time will offer you less flexibility .
  • Add on modules in your existing CRM software. For instance you are using salesforce , you can easily purchase salesforce service cloud in order to store all customer information in one place .
  • Custom help desk solution that best suits the enterprise needs . A software development company can facilitate them with highest level of satisfaction by developing solution as per the tailor needs of the organisation .

Advantages of Help Desk Software

  • Fast response time : As soon as a ticket is raised by the customer support department on request of customer , it will be automatically allocated to the concern department for faster resolution process . This implies to the customer directly that company is serious about proving  excellent customer services even after sales . Setting the priority on the basis of customer requirement helps solving the same on priority basis
  • Brand Creditability : Help desk software helps improving brand recognition . Many of the companies outsource their support services which does not make sense and at the same time customers does not feels personalisation while interacting with your organisation .Because of this reason business is personally willing to address consumer problems thereby aids in increasing brand creditability .
  • Accessibility : Most of the help desk software are now based on web based technology which are easily accessible through phone or computer with working internet connection and web browser irrespective of the geographical location .With help desk ticketing software , all tickets are uploaded in one single unified platform and can be tracked and solved from any place .
  • Automatic Allocation Of Tickets : As soon as ticket is raised , it will get automatically allocated to the specified department , thereby eliminating cumbersome task and paperwork , labour dependencies and more . Tech department are also not getting frustrated and will be getting time to solve the issues .
  • Centralised Database : User has a separate portal online to raise their tickets in a more convenient manner according to their level of priority . Ticket can be stored , viewed , edited and closed once they are resolved in flexible and structured way . The same portal which is already equipped with all customer database can help convey messages in case of any breakdown or site downtime . The centralised repository of customer ticket data is highly secured .

In Conclusion

Help desk software is the best tool which makes life of the technical staff as well as customer easier with automated systems . Implementing these systems in enterprise in timely manner aids in better result and better customer services .
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Cost Of Developing App Like Spotify

Cost Of Developing App Like Spotify

For a company who was a startup in 2008 to more than 100 million active subscriber in 2018 – Spotify is one of the more popular apps for music streaming that we are using for . As the trend of the smartphones is increasing , demand for the apps like Spotify is also increasing . The most common question that is being asked in this app development of app like Spotify is what is the total cost of developing a music app like Spotify . With the apps like Spotify , it has been made possible to stream and listen songs even without downloading it . This article is restricted to the estimate cost of developing an app like Spotify so we will start with our discussion on the same .

How Does Spotify Work ?

Spotify is music streaming and social sharing app that let users to stream music online which is currently offering its services in more than 60 countries . It has been developed by mobile app developers keeping in mind the demand of the users. Currently Spotify has more than 30 billion songs stored on their server which can be streamed online . That’s not all , if you have buy their paid subscription you can even download the song in your phone and can play without an internet connection .

Benefits Of Providing Online Music Streaming Services

It is obvious that you will be in need of mobile app development company for creating a music streaming app . Some of the major benefits being :

  • Quick access to all songs library
  • Unlimited storage
  • Social engagement
  • Easy affordability by user
Since Spotify charges a very less fees per month by user , user can easily afford their paid services and can avail benefits of using the app as premium subscriber .

Factors That Helps Deciding Cost In Developing Music Streaming App Like Spotify ?

  • Planning for the desired features in the app
  • Finding the right mobile app development company
  • Technology you want to develop your app
  • Developing features

Planning

Before starting the developmental process of your app , market analysis about your competitor apps , proper planning of the project is what needs to be fixed at the initial stages before processing further . The main aim of any app owner is to attract more and more users . So deeply understanding your user requirement and cooking the app as per the requirement of the user is important factors . So always keep an eye on the interest of your targeted user in respect to their interest , age , location and customise the features as per their taste and needs .

Finding Mobile App Developers :

After freezing with the features of music app , you have to move ahead with the next step of choosing an mobile app developer or mobile app development company . Their rates depends on the location , type of companies they are , location of the company and so on . Searching developers as per your pockets is best option .
Its always beneficial to pre check their portfolios and past experience in creating suck kind of apps before and the most important being is the company is reputed one by quickly checking the user response .

Deciding Platform On Which App Needs To Be Launched

The 2 most used platform in the world being Android and iOS . The costing factor also depends on these factors to the large scale specially when you are willing to launch a native mobile application . Alternatively Spotify SDK is also available for both the platforms that can make easier for the developer to make fully features app like music streaming .

Technology Factors

This factors helps in deciding the cost of the app to large extent . When you have chosen Hybrid platform then the cost will be obvious half in comparison with the native mobile app development as in native  app development company needs to employ more resources for your app .

Developing Features

Authentication

Spotify offers a freemium feature to its user in which user can sign up by email or even by social media like Facebook and can play streaming of songs online . But if user want to download the songs in their phones and get advertisement free app then Spotify offers a paid monthly subscription to its user . This feature will take 20 hours for front end and 16 hours for backend development .

Music Streaming

In streaming  developers usually develops the platform is a way that audio is delivered in small packets of the data which is buffered into device and played instantly . So the whole file will not get downloaded instantly in one go . Developers have to still work in a way that user can stream songs without any interruption . Time require for simple MVP :
Frontend : 70-80 hours
Backend : 60 hours

Search & Share

In Spotify user even search for the desired songs he wanted to listen . The MVP needs about 60 hours for front end and 50 hours for backend .
The share of songs link with app is also a great features will be require additional 5 hours for each platform to develop and 60 hours in backend .

Playlist

Playlist offers personalisation services in respect to any special occasion or while partying with friends or family .User can set up their own music collection with their friends with social sharing features .
Front end : 50 hours
Back end : 80 hours

Offline Mode

This is the most liked feature by user relying on which they can be converted into a paid customer .Offline features facilitates user with streaming of the songs even when you are not connected with the internet . Songs are stored in local storage of the device which can be accessed from the app only.
Front end : 50 hours
Back end : 30 hours

Approximate Cost

As per the above discussion to develop an app with MVP it will take approximately 600+ hours in relation to which the cost may start from $ 20000 . It may increase or may even get doubled depending on the add on features as required from time to time .

Still have some question ? Consult us to expert free expert advice .

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Consideration To Keep In Mind While Writing Your Mobile App PRD

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A mobile app development requirement document (PRD) will help you guide the basis working of the mobile app even before starting the developmental process . The main purpose of this document is to describe you the purpose , objectives as well as goals of your would be mobile applications . As this document servers you with almost all the clear outline of your functionality in the application , it helps solving the communication gaps and any further delay which arrises later on during the developmental process , and thereby you can focus on the main goals of your mobile app .

For a mobile app development company , its really being a challenging task to include all the information in PRD , but once it is made with care it will avoid any further confusions during developmental process . Let’s look at few of the points below which aids you in writing effective mobile app requirement documents .

1. Keep It High Level

The main purpose of product requirement document is to make sure everything is in proper place . It should be made with highest level of care and it must include even a minor information which is likely to be preset in the product developmental cycle . You must include things like what it is , why you want to build it , who it is for , when do you need it by .

Make sure of using a layman language in product requirement document in order to minimise any confusion later on .

2. Allow Flexibility

It is important to not to include to much details in your document , while it may sounds contradictory statement , but this will aids you to gain flexibility . It is a human nature that if you include to many details at the initial stage it is more likely to be changed during project progress which will unfortunately leads to wasted time and resources . Allowing flexibility to change will benefit you in number of ways .

3.Be Specified

Avoiding minor details inclusion in PRD and specifying the important things which needs to be taken into consideration will help you cover all . Passing the PRD to development team to make sure nothing is overlooked is a good tip . So the requirement  need to be specific with as crystal clear as possible .

4. Include The Team

Drawing a PRD without taking any input from the development team does not make sense . Your team has a vast experience of undergoing with variety of projects and it’s better to take advantage of it . So taking out of idea from different prospective is also proven beneficial for an effective mobile app development documents .

So in case you are looking for mobile app development company to make a good PRD to get a brief overview of what your product will look like , contact us today .