Category: SalesForce

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Help Desk Software : How Actually Is Customer Getting Benefit Out Of It

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Customer satisfaction is first and foremost priority in building a good relationship with customers . So in order to maintain stronger relationship and business treats its customer as a king . One of the quickest and best way to satisfy the customer is quickly addressing their concern and queries upto their satisfying level .

Help Desk software facilitates receiving , logging and allocating tech issues to the relevant department in the organisation with ease . So if we are considering the end point , customer will get their issue solved with the help of right techie person of required department  who has been allocated by automatic ticketing system . The presence of ticketing component allows raising , tracking and allocating of ticket together with keeping a track of the resolution in timely manner .

In order to achieve all these things , company can choose help desk software that best suits their needs . Some of the types of Help Desk software are :

  • Ready-made solutions which are already experts in handling customers like Freshdesk .Such solutions are less expensive as they come on the basis of monthly subscription but at the same time will offer you less flexibility .
  • Add on modules in your existing CRM software. For instance you are using salesforce , you can easily purchase salesforce service cloud in order to store all customer information in one place .
  • Custom help desk solution that best suits the enterprise needs . A software development company can facilitate them with highest level of satisfaction by developing solution as per the tailor needs of the organisation .

Advantages of Help Desk Software

  • Fast response time : As soon as a ticket is raised by the customer support department on request of customer , it will be automatically allocated to the concern department for faster resolution process . This implies to the customer directly that company is serious about proving  excellent customer services even after sales . Setting the priority on the basis of customer requirement helps solving the same on priority basis
  • Brand Creditability : Help desk software helps improving brand recognition . Many of the companies outsource their support services which does not make sense and at the same time customers does not feels personalisation while interacting with your organisation .Because of this reason business is personally willing to address consumer problems thereby aids in increasing brand creditability .
  • Accessibility : Most of the help desk software are now based on web based technology which are easily accessible through phone or computer with working internet connection and web browser irrespective of the geographical location .With help desk ticketing software , all tickets are uploaded in one single unified platform and can be tracked and solved from any place .
  • Automatic Allocation Of Tickets : As soon as ticket is raised , it will get automatically allocated to the specified department , thereby eliminating cumbersome task and paperwork , labour dependencies and more . Tech department are also not getting frustrated and will be getting time to solve the issues .
  • Centralised Database : User has a separate portal online to raise their tickets in a more convenient manner according to their level of priority . Ticket can be stored , viewed , edited and closed once they are resolved in flexible and structured way . The same portal which is already equipped with all customer database can help convey messages in case of any breakdown or site downtime . The centralised repository of customer ticket data is highly secured .

In Conclusion

Help desk software is the best tool which makes life of the technical staff as well as customer easier with automated systems . Implementing these systems in enterprise in timely manner aids in better result and better customer services .
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How To Influence SalesPerson To Use SalesForce

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The pillar to success for any business organisation is Sales . For any person in the sales industry , their payout is totally dependent on their performance . Most of the payout of sales employee is dependent on commission and incentives for their sales performance . So it really does not matter  whether a sales employee is under pressure or not well , they have to necessarily perform well , as the bills of the company does not slows down just because sales do .

Sales people have to even person during market slow down by finding a appropriate ways to attract customers . Whether you are a sales king in your company or want to perform better – there is no other better tool than SalesForce that can help you in various number of ways positively .

Why Salespeople Hate SalesForce

Buying a Salesforce subscription and then influencing the sales person to use them is two different things . The main reason which we think of why salesperson finds difficult to use CRM Software is that Salesforce is software that can facilitate communication with the target customer with the employee of the agency , but it ignores physical interaction ( as it is after all just software ) and it is thereby bit more mechanical . Person interaction with the clients is what is preferred by most of the sales employee to maintain a health relationship .
Additionally , a salesperson will spend additional hours in order to reach different clients and rather don’t use salesforce for getting records in SalesForce system . Keeping records , past summary is always proven beneficial to maintain healthy relationship with clients in long run .

Benefits Of SalesForce For Salespeople

Salesforce is a CRM software than will surely give benefits in long run in any kind of sales . For instance you are getting good number of leads , and your salesperson is contacting them individually – there may be a situation that they might miss some leads .Now assume a automated salesforce system will take the follow ups and other stuff and tell you when they actually wanted to be connected with in sales person . This will obviously saves your time and manpower to. This is probably one of the biggest benefit that salespeople can enjoy , not in overnight but in long term .
We must have heard that many companies that they want to focus on their current leads now to get the highest level of conversion . While it may only benefit you in short run , but unfortunately it may not be proven beneficial in long run . If salespeople uses Salesforce , they will see the benefit of customer conversion over the time by sending them mails , offers and promotional discount to attract even the leads which you may have got in the past .

How To Actually Convenience SalesPeople To Use SalesForce

Sales is all about showing the actual result . So if you do not show the importance of salesforce , then obviously no salesperson will begin to use it . The very first step to be successful is convince salesperson to use salesforce . Some of the best ways that has been proven convincing for sales person to use this CRM software in your company are :
  • Sell To SalesPerson : It is not enough to tell salesperson to use it only and not telling them the benefits of the same . Rather teach them with the benefits of it for business as well as individual. So teach and train them so that they can get best out of it .
  • Making Sure People At All Level Are Using Software : Always try to influence people at all levels about the benefits of using salesforce in long run , and you will probably get the better results to convenience others in the company .
  • Show Them ROI : Just talking in the air about the benefit of Salesforce won’t influence any of your salesperson , rather show them the actual benefit in real time .
So in case you are looking for business owner looking for growing your business to next level or you are a salesperson who want to grow your sales at next level , get a salesforce implementation by Winklix salesforce consulting . For more tips  , talk to our CRM experts now .
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Major Benefits Of Using SalesForce

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As we all know SalesForce is one of the largest cloud platform CRM provider in the world which benefits business in number of ways thereby maintaining healthy relationship with your customer and also helps you to be ahead with your compeditiors .

When it comes to salesforce subscription , there are sets of benefits that comes preloaded in CRM . Let’s quickly look at some of the major benefits of salesforce :

#Storing Customer Information

One of the biggest advantage of using Salesforce is storing customer data on the cloud which is easy to be accessible anytime . When we are using salesforce , you will be able to access customer name , number , contact , task , events , previous follow up , their needs and more all at one place .
This gives your team couple of benefits . The very first benefit benefit being it will help you to track all the information as needed to keep your customer profile in organised way . The best things is that you will have the access of all the information needed under one common roof. These information can be easily accessible , and you will need not necessarily be worried if someone goes on a vacation , as all the information is stores on a cloud server , thereby eliminating any gaps that could have in your customer support model .
The other best thing is the information can be updated by an excel sheet in a more responsive and convenient way .

# Planning Of Accounting

As we have discussed in above paragraphs that all the customer information can just a click away . This approach helps your company employee to keep an eye on the track records , making connection with the clients , and defining plans according to past records for better results . Salesforce also facilitates an option to create a to do list and your employee can use lists to stay organised throughout a day .
Along with creating reminder you can also set reminder or assign any other employee c for taking the follow up with the clients , in case of non availability thus minimising the communication gap and helps in building stronger relationship .

# Time Management

With detailed customer information and allocation of resources at your disposal , you will actually take awesome time management benefit . For any service industry , time is money and assigned task must be completed within allotted time in order to get customer satisfaction and help build better business relationship .
Salesforce collect all the information needed and then priortize work for the client which needs to be completed according to the set deadlines .  Build in calendar tools aids visualising the complete schedule fo a day , week or a month so that you will be able to know what you have to perform today and how much time is allotted to you for the completion of the task .\

# Team Collaboration

Salesforce strengthen team collaboration and easy communication between different departments . The “Chatter” feature in salesforce helps individual as well as groups to chat about anythings they want . Chatter also addition of different team members to accounts and opportunity that really needs priortize  attention , can mark calendars for leads follow up which can finally leads to leads closure .

# Accessibility

The best things that Salesforce facilitates is it is totally based on cloud platform , which can be accessed through internet access . Salesforce also facilitates mobile app which helps you to stay ahead always by connecting your team on the go on round clock . This makes the Salesforce CRM handy for business owner as well as marketing guy who may be travelling .

Winklix offers all of these benefits and much more

Winklix is leading salesforce consultant which offers marketing automation software  . As one of the top notch agency for bundle of your salesforce needs – you can contact us today to start laying out marketing strategy for your company .