Month: December 2017

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Is IOT Ready For Service Industry ?

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The answer to above question is yes . The IOT will help service industry to make use of innovative technologies , and replacing the use of complicated softwares in the house .

The service system can use various objects within their ecosystem by making the use of the designing principle of Internet Of Things . The IOT has various benefits including sharing of information between objects , sensing pulse of customer for taking decision and many others .

IOT can offer vide range of benefits starting from providing connecting services to most business , to facilitating credit card companies to check the credit level with customer location . It has also facilitated cloud based CRM and ERP , thus replacing the old computer based system of using CRM .Moreover the IOTalways brings out security , analytics and device management .

Internet Of Thing based solution are are always serving the service industry with pleasure , thus simplifying the ease of doing and proving services . It provides support and deployment of service , device and its connectivity . With the increasing use of IOT in service industry , it helps in ease of doing business by increasing connectivity and more reliable solution .

IOT connectivity is itself proving various kind of connectivity services and thus helping out the most of the enterprise needs . All can be conducted with ease from the corner of the company without any hassle or stress . IOT is just the beginning of the new era , where a lot of technology advancement is yet to take place . A very small example of the thing is smartphones now a days has replaced the wrist watches  , music player , alarm clock and the camera . IOT can now he considered as next future .

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Impact Of Augmented Reality

ar impact

In present world AR has become a more common place for entertainment . If you are a gamers , focusing on AR will increase your chances higher success of games with thrilling experience . Games like Pokemon Go went viral in very less time are also based on the concept of augmented reality . In present world , AG has gone beyond the doors of gaming and entertainment . Look at the popularity of it , a famous game trailer named ZombieGo has gained over 100 k views , as it is using AR in real world . This has focused developers and mobile app development companies to focus and believe on in the endless opportunities of AG , which is just the beginning of the whole new development .

So let’s look what exactly can AR go from here , and how well it can improve day to day life ?

 AR Apps In E-Commerce

E-commerce and AR might not seen like a cousin brother , but retailers and developers are making a fast move towards implementation of AR in order to attract more customer . Despite the exponential   growth of e-commmerce industry  , many of us still prefer to shop our desires in physical store . That is because of the missing element of trial before be buy . Person usually love to have a trail specially when it comes to buying a cloth online . To solve this problem Harsh Sinha , the FastestMart owner has introduced to try a bunch of clothes of customer choice at their home before they really select one of them . These types of initiatives have been widely successful , but AR is the next step in bringing the gap between the bricks and mortar shopping experience . The retail industry has come up with seamless AR app to try the things in virtual reality . The app like LensKart has introduced to try the frames on their face . The Sampler , allowed customer to virtually try on the sneakers by pointing their phone camera at their feet .

With the introduction of ARKit by Apple , many believed that AR is rapidly becoming the future of the e-commerce industry .Amazon has also recently launched the feature  in their iOS that gives the ability to view electronics , toys and other things alike in AR . Earlier it was just being implemented by gamers , but AR is also getting a good result in e-commerce industry too .

AR Apps For Education

First there were  SMARTBoards , the touch screen boards that has reached millions of students globally . I still remember when i was in tenth standard , a shy student like me was forced to go to solve a math problem on the SMARTBoards  . Now with the introduction of AR , there is lot more to come . Augmented Reality has the potential to change the complete revolution of the primary and secondary school more than any other technology has yet done in the past .AR apps can be used to animate a historical timeline , can also turn an illustration into 3D images and lot more .

AR Apps Advancing Healthcare

With the technologies like Google Glass , AR and VR will come up with routine healthcare within the next five years . AR developers are making a very sincere efforts to make healthcare smarter and safer . With the help of AR many of the spinal surgeries are also been conducted by doctors .
There is lot more to come to maximise the efficiency and ease on the advancement process with the help of AR .

What Is Next For AR ?

So if you are looking for technology which is beyond your imagination ,  and want to really look beyond the gimmicky games and viral entertainment apps , use AR to enhance our daily lives .

Although developers worldwide are accepting AR as challenge , AR is expected to generate $ 120 billion in revenue , which is nearly six times more than its current revenue . Now lets dream for something big , with the next big innovation together with Winklix team of professionals .

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How Chatbots Helps Business Improve Customer Service ?

The key to success for every business growth is satisfying customer experience together with satisfaction . Customer are getting smarter day by day due to emerging technology advancement .

It is expected that by 2020 , than almost 80 % of the customer engagement with business would be without any human interaction .

Chatbots are changing the way of communication of customer with brands , thus acting as a helping hand in achieving satisfying customer experience .

Now lets have a look on how chatbots can help in improving customer experience :

Chatbots provides quicker response

There might be a situation that the organisation might take few business days to solve your query and provide you appropriate solution , even when you need a quicker response . This can be very frustrating as you might be in need of quicker response .

Chatbots solves this problem by proving them immediate response . Customer are also greeted by welcome message as soon as they come in contact with chatbots telling them the exact time that will be taken by organisation to find the viable solution for the same .

Chatbots create customer engagement

Messaging the business the same way as you message to your friend is really a great way of engagement with the business organisation . Usually starting of chatbots  by attracting customer on the name of promotional offers and discount coupons and thereafter leading to detail description of the product together with instant discount helps customer to get engaged with more number of customers .

Chatbots helps in saving cost

A single chatbot can deal with multiple customers at a time , thus saving time and money . Since it can deal with several customers at the time , less number of customers representative have to be employees by company thus saving the cost of the company .

Chatbots are available online 24*7

A customer care executive can not be present all the time to attend customer , as after all they are human beings , who need time to take rest , and time to do their job perfectly . But chatbots are available all the time whether it is day or night .
Also customer do not have to wait for several days to get the solution of their problem .

Chatbots reduce human error

Human errors are almost reduced by using chatbots  . Chatbots are programmed in such a way that it is answerable to almost all the question of the general customer , and in case customer is still now satisfied with the answers , they can right away call the customer care human executive .
It has been seen that once your business give unsatisfying experience to customer , they are never going to look back at your business .

Tips to build successful chatbots

Always try to give customer an alternative means of communication is what chatbots are doing all the way long. So try to feed as many information as you can in your chatbots . And in case customer are not satisfied with chatbots answers , give them option to call your customer care executive directly . Adding emotions and other media will defiantly add human flavour in it .
So in case you want chatbots for your business , you can contact us . Winklix team will build the same for you .